Refund policy

Maison Isla Fashion Return and Refund Policy

At Maison Isla Fashion, we strive to offer all our customers excellent service and a pleasant shopping experience. Our return and refund policy has been carefully created to ensure maximum satisfaction under specific conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No Refunds for Sale Items

Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.

Return Shipping Costs

Customers are responsible for the shipping costs of returns. Maison Isla Fashion does not reimburse return shipping costs and is not liable for any expenses incurred during the return process. Please refer to our terms and conditions for full details.

Return Notification Deadline

Return requests must be submitted within 30 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this timeframe to be eligible for a return.

Exchanging Sale Items

Sale items cannot be exchanged, even if the size is incorrect. Be sure to select the correct size before completing a purchase.

100% Guarantee on Defective Items

We provide a full guarantee on all defective items. If a product shows manufacturing defects, it may be returned for a full refund or exchange, depending on your preference.

Return Process

To initiate a return, send an email to info@maisonislafashion.com Once your return request has been approved, you will receive detailed instructions to complete the return process.

Mandatory Return Form

Returns without a completed return form cannot be processed. Ensure that you include this form with your return shipment to guarantee proper handling of your request.

Conclusion

Maison Isla Fashion is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. If you have any questions or comments, you can contact our customer service at info@maisonislafashion.com